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SHIP LANE AVELEY
SOUTH OCKENDON
AVELEY
RM15 4HB

TEL: 01708 867766

MOBILE: 07895 363 155

How do I make a Booking?

We offer a free, no obligation personal consultation where we can discuss your big day in detail, from there you will be issued with your quote for all items and services discussed.

Are consultations necessary?

We believe consultations are essential, this is where we get to know each other and where we can help bring your ideas to life. Your consultation is also where you can see many of our items, so you can get a feel for quality as well as gaining ideas and being able to talk through your vision wants, and needs.

What deposit is required for me to secure my date?

To secure your date with us, we require a 25% of your total balance non refundable booking fee within 10 days of receiving your quote.

What happens if I miss the deposit deadline?

We hold dates for a maximum of 10 days after your quote is issued. After 10 days your date will be available to be booked by another client

How far in advance should I book?

You can book with us up to 2 years in advance of your big day, it is totally your choice when to book, the earlier the better to avoid any disappointment, we can sometimes help with last minute bookings, so please do not hesitate to get in touch.

When do you collect the items I have hired?

We collect hired items the morning after your event, but we can collect the same evening between 11pm-2am, this would incur an added charge of £65 to the delivery & collection cost to cover out of hours staffing.

How do I pay?

We accept secure easy online payments via your invoice, full details of this will be outlined for you within your quote.

How much is the security deposit?

The security deposit is £150 usually but some of our products have a higher security deposit you will be notified of this with your quote. Security deposits are returned to you within 10 days provided all hired items are returned and are in satisfactory condition. More information will provided in your welcome pack. 

When do I pay the security deposit?

You will be invoiced for £150, 2 weeks before the date of your event, payable by cash or bank transfer only. This must be paid no later than 7 days before your date.

Who removes the chair covers after my event?

Chair cover removal is not included within your quote, it is your responsibility for the chair cover removal, usually your venue will have their staff remove them for you. We advise that you check with your venue. If you would like us to remove chair covers or we arrive and we have to remove them this will be 50p per chair, which will be deducted from your security deposit.

From Jan 2018 we will cease to offer standard lycra chair covers to new customers (with the exception of already booked weddings) our new chair cover/hood ranges fit Chiavari chairs only

Are there any hidden costs once my quote has been issued?

No, there are no hidden costs, you only pay for a security deposit which will be explained to you. The only time the price will change is if you make any amendments to your order.

Can I still book if I am unsure of numbers?

Yes, of course. Please don't worry, many of our clients secure their dates without knowing exact numbers we allow you to alter your numbers up to 10 days before your big day, which gives you more than enough time to confirm your guest numbers.

Does Love Lavish have a minimum cost to book?

 

We do not have a set minimum spend if the venue is within our radius but we do consider the distance of venue if the venue is some distance out of our usual coverage this is a minimum of £1500 not including delivery & collection costs. 

We typically work with couples with budgets upwards of £2000+ for decor, stationery & bridal flowers with our average couple spending in the region of £4000 on full Reception Decor & styling, Ceremony Decor, bridal flowers & Stationery with us.

What if I want to make any changes or upgrades to my order?

This is usually not a problem, but will be based on availability of the items you would like to change or upgrade to. You can contact us to find out if its possible we try our very best to accommodate. 

What happens if any hired stock gets lost or damaged?

If anything is damaged or lost we will take the full cost of the item from your security deposit. If the damage or loss is greater than the security deposit, you will be issued with an invoice for the remainder.

Which locations do you cover?

We cover up to a 35 mile radius of RM15. We sometimes consider further locations on request.

What are the delivery and collection costs to my venue?

Delivery and collection charges are based on the distance of your venue and whether you require a night time collection, these costs will be listed on your quote.

Is Love Lavish insured?

 

We are a fully insured company with Public Liability Insurance, available to be sent through to any venues that require it

What happens if I need to cancel my order or remove items from my order?

If you need to cancel your entire order we retain the non refundable booking fee made at the time of booking. If you have made further payments and are cancelling within 4 months of your date, all monies paid to date will be retained by us as it is unlikely at this stage we will be able to re fill the date. If cancelling with 6 months+ until your date, you will receive your paid monies back, minus the booking fee and minus items/supplies that were ordered in especially to fulfill your order, this can include but are not limited to flowers, paper supplies for stationery, ordered in sash colours, or linen etc.

 We allow a maximum of 10% of the total balance to be removed from the invoice if necessary, removal of booked items can be made up to 2 months before your day. If it is required after this time 50% of the removed items will be charged.